Shipping & Payments
- We accept Credit Cards.
- If your ordered item is out of stock, we will issue a refund immediately.
- The shipping cost is included in the price.
- All items are shipped from Japan.
- Your order will be shipped by DHL or Fedex or EMS within 7 business days. The shipping method cannot be chosen.
-The delivery date and time cannot be scheduled.
- We put an individual Tracking Number on every parcel. The package will be insured.
- Should a problem arise please contact us within 14 days after receiving the item.
- Issued item for return must be unused, and have ALL original packing and parts.
- Once the product tag is removed, the item cannot be returned for any reason.
- The buyer is responsible for covering shipment fee for the return.
- Our shipping costs ($30) are non-refundable.
- For the return, it is necessary to send back the item by a shipping way with its Tracking Number to our ship-from address in Japan.
- If you need to return an item, please contact us. We will follow up the problem.
Non exchangeable & returnable conditions
- The item must be unused(Not only stains and scratches, but smells such as tobacco, perfume are also NG) and have all original packing, parts and tags. If you removed the tags, we can’t accept the return or exchange.
- The return passed more than 14 days from the delivery can not be accepted.
- All sale items are NOT refundable or exchangeable.
- We can not accept a cancellation by any your reason after placing the order.
Duty & Tax
- Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility.
- Please check with your country’s customs office to determine what these additional costs will be prior to buying.
- These charges are normally collected by the delivering freight (shipping) company or when you pick the item up do not confuse them for additional shipping charges.
- We do not mark merchandise values below value or mark items as “gifts” - International government regulations prohibit such behavior.